Job Title: Merchandise & Retail Coordinator (Online & Offline)
Location: Lagos
Employment Type: Full-time

About Us:
Bature Brewery is a trailblazer in Nigeria’s craft beer industry, having established the country’s first microbrewery in Abuja in 2017. Today, we operate from our state-of-the-art facility in the heart of Victoria Island, Lagos, where we continue to innovate and expand. Our brewery and taproom are at the center of Lagos’ vibrant craft beer community, offering unforgettable experiences and delicious, handcrafted beers on tap.

We are looking for a dynamic and detail-oriented Merchandise & Retail Coordinator to join our team. This role is pivotal in managing our online and offline merchandise operations, ensuring brand consistency, and driving sales through innovative strategies and exceptional customer service.

Job Summary:
The Merchandise & Retail Coordinator will oversee the merchandising strategy, inventory management, and sales performance for both our physical and online stores. This role requires a creative and analytical professional who can balance inventory control, customer satisfaction, and promotional campaigns to enhance the retail experience and boost revenue.

Key Responsibilities:

1. Inventory Management:
   • Manage stock levels for both online and physical merchandise stores.
   • Coordinate with suppliers to ensure timely reordering and optimal inventory turnover.
   • Maintain accurate inventory records and conduct regular stock audits.
2. Merchandising Strategy:
   • Develop and implement strategies to drive merchandise sales across all channels.
   • Analyze sales performance and provide actionable insights to the Hospitality Director.
   • Collaborate with the marketing team to create and execute promotional campaigns.
3. Customer Experience:
   • Oversee the layout and visual presentation of the physical store to enhance customer engagement.
   • Handle customer inquiries and resolve complaints promptly to ensure high satisfaction levels.
   • Ensure consistent brand representation across all merchandise and retail touchpoints.
4. Reporting & Analysis:
   • Monitor and report on key performance indicators (KPIs), including revenue, inventory turnover, and customer satisfaction.
   • Evaluate the success of promotional campaigns and recommend improvements.

Key Performance Indicators (KPIs):

• Revenue generated from online and offline merchandise sales.
• Inventory turnover rate and accuracy of inventory records.
• Customer satisfaction scores for merchandise purchases.
• Sales uplift from promotional campaigns.

Qualifications & Experience:

• Bachelor’s degree in Media and Communications, Business Administration, or a related field.
• Minimum of 2 years of experience in retail, merchandising, or e-commerce.
• Hands-on experience with e-commerce platforms is a strong advantage.
• Strong analytical skills with the ability to interpret sales data and trends.
• Excellent organizational, communication, and customer service skills.
• Creative mindset with a passion for brand consistency and customer engagement.

Why Join Bature Brewery?

• Be part of a pioneering brand in Nigeria’s craft beer industry.
• Work in a vibrant and innovative environment that values creativity and teamwork.
• Contribute to the growth of a brand that is redefining the beer experience in Nigeria.

How to Apply:
If you are passionate about retail, merchandising, and delivering exceptional customer experiences, we’d love to hear from you! Send your resume to recruitment@baturebrewery.com with the subject line “Merchandise & Retail Coordinator (Online & Offline) Application.”

Join Bature Brewery and help us create unforgettable experiences for our customers, both online and offline!

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