JobsToday reports that Havana Group, a company with a diverse portfolio spanning real estate, media, technology, and hospitality, is currently hiring for the role of Customer Care Representative in Enugu.

According to Havana Group, the organization seeks talented, vibrant, energetic, creative, and ambitious individuals who thrive in a high-achieving team environment that promotes growth and development. They emphasized that candidates who are not intimidated by excellence are encouraged to apply.

Job Description

The company outlined the responsibilities for the role, which include:

Client Support & Communication:

• Responding promptly to client inquiries via calls, emails, and social media.
• Handling concerns and complaints professionally to ensure quick resolution.
• Providing accurate information about the company’s services, media campaigns, and PR processes.

Relationship Management:

• Acting as the first point of contact for clients, media personnel, and partners.
• Assisting in maintaining long-term relationships with clients and stakeholders.
• Ensuring clients receive timely updates and support.

Crisis Management Support:

• Assisting in handling client or media-related crises professionally.
• Providing timely updates to customers during crisis situations.
• Following the company’s crisis communication guidelines.

Administrative & Miscellaneous Duties:

• Assisting in onboarding new clients by guiding them through processes.
• Collaborating with other departments to improve service delivery.
• Staying updated on industry trends and best practices.

Media & Public Relations Support:

• Coordinating communications between clients and internal teams.
• Assisting in scheduling client interviews, press releases, and media events.
• Managing media inquiries and directing them to the appropriate department.

Record-Keeping & Reporting:

• Maintaining accurate records of calls, emails, and client interactions.
• Tracking client concerns and escalating unresolved issues to management.
• Generating reports on client satisfaction, common concerns, and service improvements.

Requirements

Havana Group specified that candidates should possess an HND/B.Sc Degree with 2 – 5 years of relevant work experience.

Salary

The position offers a monthly salary of N100,000.

How to Apply

Interested and qualified candidates are instructed to send their CVs to hr@9figuremedia.com, using the job title as the subject of the email.

Application Deadline: 31st March, 2025.